We look forward to welcoming you to Lee Valley Hockey and Tennis Centre in June 2024 for the FIH Hockey Pro League tournament in London. We’ve put together some FAQs regarding attending the event below. See you there!
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What’s new for season 5?
FIH Hockey Pro League season 5 will be built on a series of mini tournaments, where multiple teams will convene in one location to play two matches against each other –Great Britain will be playing double headers on every match day in London.Additionally, a promotion-relegation system will be continued, with the team that finishes bottom being relegated and the team that wins the 2024 FIH Nations Cup, will get promoted for season 6 of the FIH Hockey Pro League Season.
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What are the fixtures I can buy tickets for?
Tickets are available for all match-days below.Date Matches Match times Sat 1 June GER v IND (m), GBR v IRE (m), GBR v USA (w) & GER v IND (w) 10:00, 12:15, 14:30 & 17:15 Sun 2 June GER v IRE (m), GBR v IND (m), GBR v IND (w) & GER v USA (w) 10:00, 12:15, 14:30 & 17:15 Wed 5 June GBR v CHN (w), GBR v ESP (m), GER v USA (w) & GER v IRE (m) 11:00, 13:15, 15:30 & 17:45 Thurs 6 June GER v CHN (w), GER v ESP (m) 12:00 & 14:15 Thurs 6 June GBR v USA (w), GBR v IRE (m) 17:45 & 20:00 Sat 8 June GER v IND (w), GBR v AUS (w), GBR v AUS (m), GER v IND (m) 10:00, 12:15, 14:30 & 17:15 Sun 9 June GER v AUS (w), GBR v IND (w), GBR v IND (m) & GER v AUS (w) 10:00, 12:15, 14:30 & 17:15 Tues 11 June GBR v ESP (m), GBR v CHN (w), GER v AUS (m) & GER v AUS (w) 11:00, 13:15, 15:30 & 17:45 Wed 12 June GER v ESP (m), GER v CHN (w) 12:00 & 14:15 Wed 12 June GBR v AUS (m & w) 17:45 & 20:00 When Will I Receive My Tickets?
Print at home tickets will be sent along with your booking confirmation email, so keep an eye out for this. It may end up in your junk or spam folder too.What if I have any issues purchasing my tickets?
Firstly, we recommend contacting CM Tickets customer service on what’s app, who have 24/7 support +31762012630. If you have no success, please contact support@cmtickets.comDo I Need To Bring My Ticket?
There will be security and ticket scanners upon arrival at the venue, so please have your tickets (Printed or on your mobile device) and bags ready. That way we can get you in as fast as possible!Can I Upgrade To Premium Experience Later?
We recommend purchasing your Premium Experience package during your initial ticket purchase transaction. But, subject to availability, you can upgrade! Premium Experience tickets add-on unlocks exclusive features to enhance your matchday experience, making a perfect day out for friends and family, or for entertaining clients at one of the most popular team sports in the country. Please note that availability is limited for these sessions.To upgrade, please email tickets@englandhockey.co.uk.
When are tickets on sale?
General sale is now open, you can purchase tickets here.How do I purchase?
If you are subscribed to England and Great Britain Hockey email communications, you will receive an email with a link to the ticket site. In order to purchase, customers will need to create an account with CM Tickets, or log in to an existing account. This is easy to do on the website and allow you to manage your bookings and pay for any reservations you make during the process.Should you wish to make a large group booking then please complete the booking inquiry form here, then someone from our ticketing team will be in touch.
How much are tickets?
Under 18 tickets start from as little as £8.00 and adults from £25. We also have a ‘Weekend Passes’ starting from £14 for Under 18’s and £33 for adults meaning you can secure the same seat for all four matches across the weekend for a cheaper price.What categories of tickets can I buy?
This season we have continued with our expansive ticket offering to give our fans greater choice.- Red: The best seats in the east stand, covered and located near the halfway line
- White: Excellent quality seats with a side view of the pitch in the east and west stands.
- Blue*: A goal-mouth view of the south end of the pitch; where shoot-outs take place in the event of a draw.
*Please note there will be a protective net between the field of play and your seat.
How many matches can I see with my ticket?
We are selling tickets for each match-day separately. Most sessions will allow you to watch four world class international matches, however, on some midweek days we have sessions of two matches for sale.Are season passes available?
Due to the season 5 FIH Hockey Pro League schedule, we have introduced a ‘Double-Weekend Pass’ for four weekend days (Saturday 1st, Sunday 2nd, Saturday 8th and Sunday 9th June). Every match-day has a two GB matches, so you will be sure to see you Hockey heroes every match-day with this discounted bundle ticket.Can I choose where I sit?
Yes you can! The seat-picker mechanism will be active on the ticket site so you can select the exact seat you want to sit in (subject to availability). Some blocks may not be on sale at time of purchase and England Hockey will not necessarily release these unless there is demand. Thank you for your understanding.Is the seat picker available on mobile devices?
Yes it is available on all devices.Can I purchase accessible seating?
Ambulant and accessible bookings can be made by email tickets@englandhockey.co.uk with the chosen date of match (s) you would like to attend. Each booking comes with a free companion ticket.When will I receive my tickets?
Print at home tickets will be sent along with your booking confirmation email immediately after booking, so keep an eye out for this. It may end up in your junk or spam folder too.What if I have any issues purchasing my tickets?
Firstly, we recommend contacting CM Tickets customer service on what’s app, who have 24/7 support +31762012630. If you have no success, please contact support@cmtickets.comCan I make a large group reservation?
You certainly can, please complete the booking inquiry form here, then someone from our ticketing team will be in touch.I can no longer attend the match-day I have booked for. Can I swap my tickets for another match-day?
Firstly, we recommend seeing if your friends or family can use the tickets. Subject to availability, yes, a ticket swap to the same ticket category and price types can be accommodated. Please email tickets@englandhockey.co.ukI can no longer attend the match-day I have booked for. Can I re-sell my tickets?
England Hockey will permit tickets to be passed onto friends, family or colleagues on the condition that there is no commercial gain from this. Failure to adhere to this could result in tickets being cancelled. -
Before coming to FIH Hockey Pro League, make sure you check out Lee Valley Hockey and Tennis Centre by visiting their website.
Where are the matches taking place?
All UK matches will be played at Lee Valley Hockey and Tennis Centre, situated at the Queen Elizabeth Olympic Park, London.How can I get to the venue by public transport?
Trains and UndergroundWe strongly recommend using the London Underground or Train services to Stratford Station or Stratford International Station.
Stratford Station
- Underground - Jubilee Line, Central Line and Docklands Light Railway (DLR)
- National Rail - Abellio Greater Anglia for services to Liverpool Street/Essex/East Anglia and London Overground Services.
- Stratford International Station
- Underground - Docklands Light Railway (DLR)
- National Rail - Southern Eastern High-Speed services to and from St Pancreas International
Buses
- The following bus routes connect Lee Valley Hockey and Tennis Centre with Stratford and Queen Elizabeth Olympic Park:
- The 308, W15, N26 buses stop outside Lee Valley Hockey and Tennis Centre
- The 97, 339, 388 and N205 buses all run through Queen Elizabeth Olympic Park
Walking
- Below is the walking route from Stratford and Stratford International Station to Lee Valley Hockey and Tennis Centre. Our friendly Hockey Makers will be stationed along the route to help you get to the venue quickly and safely and be on hand to answer any questions.
I’m driving, where can I park?
On competition and event days there is NO SPECTATOR PARKING. If you plan on travelling by car then we recommend parking at Stratford International or Westfield, then walking or getting a taxi to the venue.For blue badge parking requests please email transport@englandhockey.co.uk.
Lee Valley Hockey and Tennis Centre is fully accessible for users with disabilities, more info can be found here.
I am a blue badge holder, is there parking onsite and can I request parking?
Yes you can, we have limited onsite blue badge parking at Lee Valley Hockey and Tennis Centre. Please email transport@englandhockey.co.uk only after purchasing your tickets.Is there a fan zone?
Our fan zone will have plenty to keep both kids and adults entertained before and after the Pro League matches; from opportunities to pick up a stick and try the sport for the first time, have a look at our merchandise suppliers, and test your hockey skills in a range of activities. After the matches, players will often be around to sign autographs and take selfies!Can I purchase any GB kit at the event?
Yes, you can purchase a range of GB kit at this year’s Pro League tournament. You can also get ahead by ordering your replicas and supporter merchandise (coming soon...)!Where can I find the Venue Conditions of Entry, Terms & Conditions, and our 'Code of Ethics and Behaviour'
You can find all this information at the bottom of this page.
All spectators entering Lee Valley Hockey and Tennis Centre and attending ANY Great Britain/England Hockey events must also read and abide by our 'Code of Ethics and Behaviour', found here. England Hockey take a zero tolerance to foul, abusive and racist language on our events. Any spectator found to be in breach of this code, or exhibiting such language or behaviours will be ejected from the venue.
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Can I bring food inside?
Yes! Each person can bring in a small amount of food.This includes a 500ml bottle of water (that can be refilled in the venue from the water refill stations) as well as two snacks.
Examples of these snacks include a standard size bag of sweets, crisps, chocolate or snack bars and fruit.
Will security searches be in operation?
Full conditions of entry can be found here. For the safety of spectators, event security may conduct bag and/or body searches and reserve the right to refuse admission and confiscate items. Any bags brought into the venue should be soft sided and be able to fit under a seat”Can I get food at the venue?
We have a range of food suppliers attending the FIH Hockey Pro League event in June 2024 – details are to be confirmed but we aim to work with Lee Valley Hockey and Tennis Centre to provide something for everyone.I can no longer attend the match-day I have booked for. Can I swap my tickets for another match-day?
Firstly, we recommend seeing if your friends or family can use the tickets. Subject to availability, yes, a ticket swap to the same ticket category and price types can be accommodated. Please email tickets@englandhockey.co.uk -
FIH Pro League 2024 – Spectator Bag Policy and Guidance
The venue owner Lee Valley Regional Park Authority and the Venue Operator, GLL, have the following policy with regards to spectators bringing bags to events at Lee Valley Hockey and Tennis Centre.
For the safety of spectators, event security may conduct bag and/or body searches and reserve the right to refuse admission and confiscate items. Any bags brought into the venue should be soft sided and be able to fit under a seat. Large bags, such as holdalls, suitcases, wheeled trolleys or similar over 40cm x 30xm x 30cm will not be permitted into the venue.
In Summary
- No bags larger than 40cm x 30cm x 30cm.
- Permitted bags must be soft sided and be able to fit under the seat.
- No holdalls, suitcases or wheeled trolleys.
- There is no bag drop facility at Lee Valley Hockey and Tennis Centre.
Should I bring a bag?
Our advice would be to not bring a bag to the event if possible. Should you require to bring a bag, please adhere to the policy above or it will not be permitted into the venue.
Is there a bag drop at the venue?
No, there is no bag store or bag drop. Bags which do not meet the venue policy above will not be permitted into the venue.
Where is the nearest bag drop service?
Cloakroom, Westfield, Stratford City – this is located at the Westfield Stratford City shopping centre, a two-minute walk from Stratford International Station. See map below and for more information click here.
What are the opening times for bag drop services?
Opening times can be listed here, but please contact Westfield Stratford City closer to the time to ensure there are no variations to this.
What if I am coming with a large family?
We recommend bringing smaller bags which adhere to the venue policy above, such as soft sided rucksack, and dividing them up between your party.
Can I bring a pram or buggy?
You can indeed bring a pram or buggy. We will be able to store this at the Info Station if required. We ask the buggies do not block emergency exits or walkways at any times.
Will there be bag searches in operations?
Yes, our friendly security team will be conducting security and bag searches upon entry into the venue for all spectators. Prohibited items will be rejected.
What are the prohibited items?
For the full list of prohibited items for Lee Valley Hockey and Tennis Centre, for the FIH Pro League Match Days, visit here and go to the ‘Conditions of Entry’ section.
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If the matches get moved behind closed doors will I get a refund?
Should the matches be played without spectators then you will be refunded the full cost of the tickets minus the booking fees below.- Adult Match Tickets - £1.50 booking fee included within price.
- Adult Weekend Passes - £6.00 booking fee included within price.
- Adult Double-Weekend Passes - £9.00 booking fee included within price.
- Under 18 Match Tickets - £1.00 booking fee included within the price.
- Under 18 Weekend Passes – £3.00 booking fee included within price.
- Under 18 Double0Weekend Passes -£6.00 booking fee included within price.
No Further booking fees are applicable for Premium Experience packages.
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Are mascot packages now on sale?
Yes, they are available to purchase, please visit the ‘Mascot Packages’ section of the website for more information and how to buy.How much are Mascot Packages and what do they include?
Mascot Packages are an additional £40 on top of your match-day ticket price. It provides your child with a once in a lifetime experience of meeting their heroes and walking out the pitch with them in front of a packed home crowd. Added perks include 1 x Great Britain Hockey Pride T-shirt, a digital souvenir photo and the guarantee to play on the pitch after the match.Will my child get to run out with the GB team?
Mascots are not guaranteed to run out with a player in the GB team unfortunately, although it is likely they will get to run out for more than one match, as most sessions have four matches. Your child is guaranteed a minimum of one match.What ages are the packages aimed at?
Our mascot packages are designed for ages 4-12 years only.Do I have to buy a match-day ticket?
Yes, to make it more flexible for families with young children, you can buy a mascot package separately, along with your selected match-day when purchasing your tickets. So as a family of four with two young children who want to be mascots should purchase: 2 x adult tickets, 2 x under 18 tickets and 2 x mascot packages for the same match date. -
What passes are available?
- ‘Double-Weekend’ Passes: Due to the change for format for this FIH Pro League Season, we have introduced a ‘Double-Weekend Pass’ for the four weekend match dates that are being hosted at Lee Valley Hockey and Tennis Centre. Every match-day has a guaranteed two GB matches, so you will be sure to see you Hockey heroes every match-day with this discounted bundle ticket.
‘Double-Weekend’ Pass Covers admission to Saturday 01, Sunday 02, Saturday 08 and Sunday 09 of June 2024. - Weekend Pass: Coming down to London and want to attend both match-days? Then we’ve got the ticket for you. Our weekend pass lets you secure the same seat for both days on the same weekend, for a discounted price. Each weekend pass has four Great Britain matches included!
After you have decided this, then choose the level that works for you:
This season we have continued with our expansive ticket offering to give our fans greater choice.- Red: The best seats, covered, side of the pitch and located nearest the halfway line
- White: Excellent quality seats with a side view of the pitch.
- Blue*: A goal-mouth view of the south end of the pitch; where shoot-outs take place in the event of a draw.
*Please note there will be a protective net between the field of play and your seat.
Can I choose my seat?
You sure can; the seat picker will be activated for Weekend and Tournament Passes. Some blocks may not be on sale at time of purchase and England Hockey will not necessarily release these unless there is demand. Thank you for your understanding.How do Weekend Passes work?
Coming down to London and want to attend both match-days? Then we’ve got the ticket for you. Our weekend pass lets you secure the same seat for both days, for a discounted price. Simply select the weekend you want to attend, chose your ticket type, then your seat – and get easy access to all four matches across the weekend, including three GB matches.When will I receive my tickets?
Print at home tickets will be sent along with your booking confirmation email, so keep an eye out for this. It may end up in your junk or spam folder too. For convenience, you can simply use the same ticket every valid match-day and no need to print or re-print several tickets. - ‘Double-Weekend’ Passes: Due to the change for format for this FIH Pro League Season, we have introduced a ‘Double-Weekend Pass’ for the four weekend match dates that are being hosted at Lee Valley Hockey and Tennis Centre. Every match-day has a guaranteed two GB matches, so you will be sure to see you Hockey heroes every match-day with this discounted bundle ticket.
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Is there hospitality available at the matches?
There is indeed. Tickets for the Clubhouse are on sale now, please visit the Premium Experience section of the website for more information on how to buy.For any queries please email tickets@englandhockey.co.uk
How can I purchase Premium Experience Packages?
You can purchase these on the normal ticket site here.Is there a difference between weekend and mid-week Clubhouse?
Yes, during the week we offer a ‘Clubhouse Lite’ package, which includes.The weekend package, which is more expensive, includes more perks, a drinks voucher upon arrival and hot gastro-pub food.
Please visit the Premium Experiences section of the ticket site for more information.
What is included in the Clubhouse package for Weekend dates?
Like last season, we are not allocating seats. You can choose to sit wherever you like in the stadium before purchasing your Premium Experience package separately; this gives you…- Drinks voucher upon arrival, then access to a private paid bar all day
- Hot Gastro Pub Food, with dessert
- Mix with GB athletes & legends, get yourself an autograph or selfie
- Hear from the coaches before the game
- Complimentary digital programme
- Play on pitch experience after the GB matches
- Comfortable indoor space
- More exclusive surprises on the day
This package is also available for Wednesday 12 June, session 2: GBR v AUS double header.
What is included in the Clubhouse Lite package?
Like last season, we are not allocating seats. You can choose to sit wherever you like in the stadium before purchasing your Premium Experience package separately; this gives you…- Complimentary tea and coffee station
- Light snack serving
- Mix with GB athletes & legends*, get yourself an autograph or selfie*
- Hear from the coaches before the game
- Complimentary digital programme
- Comfortable indoor space
*excludes session 1 on Thursday 06 June and Tuesday 11 June.
Can I upgrade to Premium Experience later?
We recommend purchasing your Clubhouse package during your initial ticket purchase transaction. But, subject to availability, you can purchase any time! Premium Experience tickets add-on unlocks exclusive features to enhance your matchday experience, making a perfect day out for friends and family, or for entertaining clients at one of the most popular team sports in the country. Please note that availability is limited for these sessions.Purchase Premium Experiences here.
When will I receive my tickets?
Print at home tickets will be sent along with your booking confirmation email immediately after purchase, so keep an eye out for this. It may end up in your junk or spam folder too.
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You can find the England and Great Britain Hockey Terms and Conditions here.
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Safety & Security
1. Entry to the Venue will only be authorised upon presentation of a valid ticket.
2. Only soft sided bags that are able to fit underneath seats will be permitted into the Venue. Large bags, such as holdalls, suitcases, wheeled trolleys or similar over 40cm x 30cm x 30cm will not be permitted into the venue.
3. For the safety of visitors, the Venue reserves the right to search bags and/or persons on entry and reserves the right to refuse admission or confiscate items.
Babies & Children
4. Children under the age of two years do not require a ticket (but will be manually counted and should be counted in ticket requests) and will be expected to sit on an adults lap. All children over two years will require a seat and therefore must have a ticket
5. There must be a minimum of one Adult (over 18) for every 5 minors (under 16)
6. All children under the age of 16 must be accompanied by an adult at all times
Prohibited Items
7. The following items are prohibited
· Hard sided containers/bags
· Bags exceeding 40cm x 30cm x 30cm
· Large amounts of food or drink (see section below; Food and Drink)
· Glass bottles or containers
· Whistles, air horns or noise makers
· Any item which, in the opinion of the Venue, may pose a hazard to the safe delivery of the Event which would include any item that could be used as a potential weapon, compromise public safety, or be used to sabotage or damage property. Examples of these items could include, but not be limited to, sharp or pointed objects such as knives, personal protection sprays, fireworks, flares, spray paint or other hazardous substances or gases
· Any article prohibited under law
· Alcohol, unless purchased at the Venue
· Large golf umbrellas
· Large flags or banners
· Laser pointers
· Objects, clothing or signage for the purposes of unauthorised promotional marketing
· Objects, material or clothing that displays a political and/or offensive message
· Cable ties
· Glue
· Chains and padlocks
8. Visitors in possession of Prohibited items may be refused entry, ejected from the Venue and/or referred to the police
9. Any prohibited items which are surrendered as a condition of entry to the Venue will be unable to be reclaimed and will be disposed of by the Venue without any liability.
10. Visitors shall not bring any animals into the Venue, with the exception of assistance dogs. Certified Assistance Dogs that are trained by members of the Assistance Dogs (UK) are allowed entry to the Venue but dogs must remain with their owner without blocking evacuation routes. If you are planning on bringing a certified Assistance Dog to the Event, please get in touch with us in advance by emailing events@englandhockey.co.uk so that we can make the necessary arrangements to ensure your day runs as smooth as possible.
11. Buggies are not permitted to block emergency exits, and walkways at any time.
Food and Drink
12. Visitors are permitted to bring in the following items, subject to the limitations;
· Empty non-glass containers – these can be refilled with drinking water inside the Venue
· Two small pieces of food for personal consumption, e.g. a 160g bag of sweets, a 210g cereal bar and/or one piece of fruit. A maximum of two items per person
13. If a visitor has a specific medical requirement or allergy then they must seek approval to bring additional food into the Venue prior to their arrival to the Venue by emailing events@englandhockey.co.uk
14. Baby milk and baby food products are permitted
15. Visitors are not allowed to consume alcohol not purchased at the Venue within the footprint of the event. No alcohol purchased at the Venue can be taken off-site.
Behaviour
16. The Venue and Event Organiser will reserve the right to deny entry to or remove anyone who is or is suspected to be, intoxicated by alcohol / under the influence of banned substances. No refunds will be given.
17. The use of any anti-social, aggressive, annoying or dangerous behaviour, foul, abusive or racist language or obscene gestures, or wearing any clothing likely to cause offence is forbidden and may result in ejection from the Venue.
18. Visitor must comply with the instructions of the Venue staff and Event staff, including stewards and security staff. Any failure to comply with such instructions may lead to ejection from, or refusal of entry to the Venue.
19. Any person who is reasonably suspected by the Venue staff, Event staff and stewards or security of having committed, or being likely to commit, a criminal offence within the Venue may be removed from the Venue at any time.
Photography and Filming
20. The use of photographic equipment, mobile phones or other electronic devices must not inconvenience any other person in the Venue.
21. Flashlight photography is forbidden
22. During the Event, various filming, photography and broadcasting takes place within the Venue. By attending the Event, visitors accept and acknowledge that photographs, filming and sound recordings may be taken of themselves as spectators as members of the crowd and may be used
in television and/or radio coverage of matches and/or for promotional or marketing purposes by the Event Organiser, GLL or LVRPA.
General
23. Smoking and vaping is only permitted in designated areas within the site
24. The Venue nor the Event Organiser cannot be held responsible for visitors’ lost or damaged personal property.
25. Visitors are asked to respect the neighbours nearby the Venue when entering and leaving.
26. The Venue is an outdoor venue. Visitors are advised to dress appropriately with layers according to the weather forecast
27. Visitors must be aware of the risk of stray hockey balls entering the seating stands from the field of play during the match
