FAQs

GB Women National Anthem FIHPL 2019
Do you have any burning questions about the FIH Pro League? We'll try to answer them here...
What is the latest news on the FIH Pro League?
All FIH Hockey Pro League games up to and including May 17 have been postponed. All games due to take place after those dates still remain on track, including our home matches with USA, Spain and Germany. Any rearranged games will be scheduled for before the Tokyo Olympics.

Postponement of India, China and Argentina matches

Which matches are postponed?
Sat 2 May GB vs. India/China, Lee Valley Hockey and Tennis Centre; 2pm and 4:30pm
Sun 3 May GB vs. India/China, Lee Valley Hockey and Tennis Centre; 2pm and 4:30pm
Sat 16 May GB vs. Argentina, Twickenham Stoop; 2pm and 4:30pm
Sun 17 May GB vs Argentina, Twickenham Stoop; 1pm and 3:30pm

What happens if I have purchased tickets for any of the above matches?
All single session, premium experience and mascot ticket purchasers will receive a full refund for their bookings, which will be credited to their booking card.

I have a Season Ticket/Four-Day Pass – what happens with this?
You will receive 50% of your Season Ticket/Four Day-Pass money back, plus any parking booked for these dates, to your booking card. Your Season Tickets and Four-Day Passes will still be valid for the two final weekends of home GB fixtures vs. USA, Spain and Germany.

Will the matches be rescheduled?
In accordance with the statement made by the FIH on Friday 13 March, should the situation change, we will work with China, India and Argentina to reschedule the fixtures ahead of the Tokyo Olympics.

When will I receive my refund?
Refunds will be issued as soon as possible. Please be patient with us as due to the current event climate, See Tickets are experiencing very high demand in their customer services team.

What if the card I used to book no longer works, or has expired?
Not to worry. If you booked on a debit card linked to the same bank account, then you'll receive the money back to that account. If you booked on a card linked to an account that is no longer active, See Tickets will contact you via email or phone to ask for new details.

What if I have any further questions?
Please email tickets@englandhockey.co.uk



General ticketing

Are tickets on General Sale?
The general sale is open, you can purchase your tickets here.

How much are tickets?
Under 18 tickets start from £5.00 and adults from £17.50. We’ve also introduced an 18 to 25-year-old price band, with tickets starting from £13.50. There are no extra booking charges on top either.

What categories of tickets can I buy?
This season we have expanded our ticket offering to four different categories giving our fans greater choice.
  • Red: The best seats, covered, side of the pitch and located nearest the halfway line
  • White: Excellent quality seats with a side view of the pitch
  • Blue*: Seats with a good elevated view of the ends of the pitch, closest to the goal-mouth action
  • Green*: Pitch level position, at either end giving a player's perspective on the match
*Please note there will be a protective net between the field of play and your seat.

How many matches can I see with my ticket?
One ticket will allow you to watch one men’s and one women’s match.

Can I choose where I sit?
Yes you can, subject to availability, you can select the stand and the block that you sit in for the matches.

Can I purchase accessible seating?
Ambulant and accessible bookings can be made by calling the free of charge booking line 0115 912 9117. Each wheelchair/ambulant ticket comes with a free companion ticket.

When will I receive my tickets?
Print at home tickets will be sent along with your booking confirmation email, so keep an eye out for this. It may end up in your junk or spam folder too.

What if I have any queries about my ticket purchase?
Firstly, we recommend visiting the See Tickets Customer Service Page. Alternately, please email hockey@seetickets.com or call 0844 412 4650 (calls cost 7p per minute).

Premium Experiences

Is there hospitality available at the matches?
There is. The Champions Suite at Lee Valley Hockey and Tennis Centre offers an unrivalled setting for world-class hockey, with a range of exclusive features to create truly unforgettable memories. Tickets start at £95.

For any queries please email hospitality@englandhockey.co.uk or call 01628 330332.

Can I upgrade my tickets to hospitality later?
You certainly can, subject to availability. Premium Experience tickets offer all the action from the best seats in the house – covered seating plus a range of exclusive features to enhance your matchday experience, making a perfect day out for friends and family, or for entertaining clients at one of the most popular team sports in the country. Please note that availability is limited for these sessions.

To upgrade, please email hospitality@englandhockey.co.uk and or call 01628 330332.

When will I receive my tickets?
Premium Experience ticket purchasers will receive their tickets 1-2 weeks before the match day.

Event & Venue Information

Is the venue easy to get to?
Yes. Lee Valley Hockey and Tennis Centre is well serviced by a variety of public transport options. We recommend taking public transport to Stratford Station and walking from there. 

LVHTC Last Mile 2019/20


Is parking available on site?
For Lee Valley Hockey and Tennis Centre, there is no event parking onsite for spectators. We recommend taking public transport to Stratford Station and walking to the venue. The closest car parks can be found at Westfield Shopping Centre or Stratford International Station. Premium Experience guests will get a complimentary parking space per booking.

I have a Blue Badge – how do I access parking?
Blue badge parking is available for those who require it at the venue, subject to availability. Please email transport@englandhockey.co.uk to arrange this. Lee Valley Hockey and Tennis Centre is wheelchair friendly.

Where can we find Group Parking?
At Lee Valley Hockey and Tennis Centre, parking is available for groups travelling by minibus or coach at the cost of £15 or £25. This is located within a five minute walk of the venue. This can be purchased alongside your tickets on the link you received in the Hockey Family window.

Will there be bag searches upon entry?
Yes, all spectators will be subject to bag searches and security wanding upon entry into the venue, so please arrive early to avoid large queues close to the start of the match.

Will there be catering onsite?
Yes there will be, we will have a fantastic range of hot and cold food and drinks on offer, including old favourites such as burgers, hot dogs and beers, along with a new and more diverse food and drink offering.

Can I bring in food and drink?
It is a venue policy at Lee Valley Hockey and Tennis Centre that no food and drink (except water) can be brought onsite on event days. Should you have specific dietary requirements then please email events@englandhockey.co.uk for an exemption letter.

How much water can I bring?
Every ticket holder can bring in up to 500ml of water in clear plastic drinking bottles into the venue. Water refill points will be available to refill your bottles.

Will there be facilities for young children?
Yes – Great Britain Hockey events are family friendly and will have ample buggy drop and baby-changing facilities onsite. Our cheeky Mascots Jasper and Jess will be about so make sure you say hello and get a selfie.

What should I do next?
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